Terms & Conditions for Aecyy design
Effective Date: July 5, 2025
1. Acceptance of Terms
Welcome to Aecyy design ("we," "us," "our"). These Terms & Conditions ("Terms") govern your access to and use of our website located at aecyy.com (the "Site") and the logo design services (the "Services") offered by us.
By accessing the Site or purchasing our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree with any part of these Terms, you must not use the Site or our Services.
2. Description of Services
We offer professional logo design services through various packages as detailed on the Site (e.g., Essential, Professional, Premium). The specific deliverables, number of concepts, revision rounds, and other features are outlined in the description of each package.
3. Orders, Payments, and Fees
Orders: To order a Service, you must select a package and complete the payment process.
Pricing: All prices for Services are listed in Euros (EUR) and are subject to change without notice, though changes will not affect orders already paid for.
Payment: Full payment is required before any design work commences. Payments are processed securely through our third-party payment processor, Stripe. We do not store your sensitive payment card details.
Taxes: You are responsible for any applicable taxes (e.g., VAT, sales tax) that may be added to the service fees, based on your location and applicable laws.
4. Design Process & Deliverables
Design Brief: Upon successful payment, you will be required to complete a design brief providing necessary information and preferences for your logo project. The accuracy and completeness of this brief are crucial for the success of the project.
Process: The design process generally involves: submission of your completed design brief, development of initial logo concepts, a specified number of revision rounds based on your feedback (as per your chosen package), and delivery of the final approved logo files.
Deliverables: The final logo design will be delivered in industry-standard digital formats, including vector files (e.g., AI, EPS, SVG) and raster files (e.g., PNG, JPG). Specific deliverables are outlined in each Service package.
5. Refund Policy
Due to the custom nature of our design Services and the creative work involved from the outset, refunds are generally not provided once the design process has commenced (i.e., after you have submitted your design brief and we have begun working on initial concepts).
If you wish to cancel your order before submitting your design brief and before any design work has begun, you may be eligible for a refund, minus any non-refundable transaction fees incurred by us through the payment processor. Please contact us immediately at aecyydesign@gmail.com to request such a cancellation.
We are committed to your satisfaction and will work diligently through the included revision rounds to create a logo that meets your vision. If, after the agreed-upon revision process, you are still not satisfied, please contact us to discuss the situation. While this does not guarantee a refund, we will consider resolutions on a case-by-case basis.
No refunds will be issued for projects that have been completed and final files delivered, or for dissatisfaction arising from a change in project scope or direction initiated by you after the design process has begun, unless agreed upon in writing.
6. Cancellation Policy
By Client: You may request to cancel your project at any time by contacting us at aecyydesign@gmail.com. The applicability of any refund will be determined according to the Refund Policy (Section 5).
Client Non-Responsiveness: If you fail to provide necessary information (e.g., complete design brief, feedback during revision rounds) within thirty (30) calendar days of our request, we reserve the right to suspend the project or consider it cancelled by you without eligibility for a refund. We will make reasonable attempts to contact you before taking such action.
By Aecyy design: We reserve the right to cancel or refuse any project at our discretion, including but not limited to instances of non-payment, provision of illegal or offensive content requests, abusive or disrespectful behavior, or a material breach of these Terms by you. If we cancel a project due to your breach of these Terms, no refund will be issued. If we cancel for other reasons before significant work has commenced, a full or partial refund may be considered.
7. Dispute Resolution Policy
We are committed to resolving any disputes amicably and professionally.
Should you have a concern or dispute regarding our Services, please first contact us directly at aecyydesign@gmail.com with a detailed written description of your issue. We will make a good-faith effort to resolve the issue through direct negotiation within fourteen (14) business days of receiving your notice.
If the dispute cannot be resolved through direct negotiation, both parties agree to first attempt to settle the dispute through mediation conducted by a mutually agreed-upon mediator in Poland, before resorting to litigation.
Failing resolution through mediation, any legal action or proceeding arising out of or relating to these Terms or the Services shall be brought exclusively in the competent courts of Poland.
8. Intellectual Property Rights
Final Approved Logo: Upon receipt of full and final payment for the selected Service package, you (the Client) will be granted full ownership and copyright of the final, approved logo design.
Unused Concepts & Drafts: We retain all ownership, copyright, and intellectual property rights to any and all preliminary concepts, sketches, drafts, and design variations that are presented to you but are not selected as the final approved logo. You may not use, reproduce, or display these unselected concepts in any manner.
Portfolio Rights: We reserve the right to display the final approved logo design in our portfolio (including on our Site and social media) and in other marketing materials for promotional purposes. However, as stated in our communication with you, we will obtain your explicit consent before displaying any specific work in our portfolio.
Client-Provided Materials: You represent and warrant that you have all necessary rights, licenses, and permissions for any text, images, existing brand elements, or other materials you provide to us for incorporation into the logo design ("Client Materials"). You agree to indemnify and hold us harmless from any claims, damages, or liabilities arising from our use of Client Materials as directed by you.
9. Client Responsibilities
You agree to:
Provide accurate, complete, and timely information as required for the design brief and throughout the design process.
Provide clear and constructive feedback during revision rounds within a reasonable timeframe.
Ensure that all Client Materials provided do not infringe upon the intellectual property rights or any other rights of any third party.
10. Promotions
From time to time, Aecyy design may offer special promotions, discounts, or offers on Services ("Promotions").
All Promotions are subject to their specific terms and conditions, which will be clearly stated at the time of the offer and will supplement these general Terms.
Promotions are non-transferable and not redeemable for cash unless explicitly stated otherwise.
Promotions may be subject to time limits, quantity restrictions, or other conditions.
We reserve the right to modify, suspend, or cancel any Promotion at any time without prior notice, at our sole discretion.